Q: What’s the greatest single problem with IT today?
A: Simplifying the way companies use information technology. Most of the cost of IT isn’t in the hardware any longer — it’s in the maintaining and servicing of IT. Harsh as it sounds, the industry runs its business by making it complicated for customers.
The result of this complexity is that most companies spend 70 percent or more of their IT budgets maintaining their IT systems, leaving little money to invest in creating ways for IT to help grow and expand their businesses. Companies are caught up in this complexity trap that the industry has forced upon them.